Question:
What are your hours of operation?
Answer:
ElmWood Flooring is OPEN Monday-Friday 8:30 A.M. to 5:30 P.M., Saturday 9:00 A.M to 2:00 P.M., We are closed every Sunday and during all major holidays, and available for free phone quotes 7 days a week when the time is best for you, our snow services are 24/7 from Dec.-March. Make sure when calling you leave your name, number with a short message and someone will call you back.
Question:
How do I get my hands on some sample’s or flooring products?
Answer:
It’s easy and simple. Just call anytime during our business hours and set up a time to have one of our flooring professional’s come to your home or business with the samples your wanting to touch or see, you can also set up a time to visit our showroom location by appointment only if you wish to visit us.
So relax and let us do all the work for you from start to finish.
Question:
How do I find out what type of flooring is best when it comes to being of good quality, such as soft or hard woods, with having a dog and children running around?
Answer:
ElmWood Flooring has many different mills and manufactures that we do business with in order to bring you the best in all types of products. When it comes to all different types of woods, we have select or better grade A or Grade 1, 2 or 3 types of woods, from softer to harder woods. You may ask what’s best? We like to say it all depends on if you have pets and kids and high traffic areas. From pre-finished to engineered to unfinished to pergo and Vinyl etc. ElmWood can find out what is best for you after asking you some simple questions during your in home estimate, call or set one up today.
Question:
How does ElmWood’s “Warranty” work?
Answer:
From the date the Proposal/contract is signed with ElmWood, it starts! Your floors will be covered from that date you signed for the next year, five or even ten years, as written on your contract for only “new” work that is done and what is covered in writing. Our Warranties do not cover any major damages after we finish that dose not have to do with normal wear and tear of every day use, such as water damage from leaks or pipes or any damage that occurs by any persons, friends, family members or pets of any kind.
Question:
We get this one a lot… What is your per Sq foot cost?
Answer:
ElmWood Flooring does not go based on pricing only by the Sq foot. Our prices very from job to job based on many factors besides Sq feet. Thus, we take lots of things into consideration before giving out our prices, its like shooting numbers in the dark. We have to have someone from our shop come out and look the job over. We value all of our customers for giving us the opportunity to service them with the highest quality workmanship, and also vow to bring the very best competitive prices to all of our up coming future customers on all types of flooring and costs at competitive prices. Our prices are subject to change at anytime without notice, and depending on the market, the cost for supplies and demand, makes our prices go up over time.
Question:
How do I know if I’m in need of a new floor or they just need to be re-sanded or just buffed and not sanded?
Answer:
The best way would be to have one of our flooring professional’s come out to your location and take a look, but if this is not what you are looking to do right away, a normal floor can be sanded 4 to 5 times before needing to be replaced, you can just look at the finish on the floor and see how bad it is? if the finish is almost gone and your floors look very dirty or the wood is showing/ popping through the finish, the floors are being damaged and its time for you to have them re-done or fixed by having ElmWood Flooring come out to re-view your floors and let you know what can be done to fix them.
Question:
If the work that I’m looking to have done, costs a lot of money, dose ElmWood Flooring have a payment plan or Financing?
Answer:
Yes, we do! We have a financing plan for those who qualify with good credit scores and no out standing debt on your credit. We also are willing to take three easy payments that are spread out over the course of doing the work. A 50% deposit before we start that can be in cash or check, and 40% payment when 3/4 finished and the balance of 10% on completion, (or) we are willing to do 50% down and 50% on completion for smaller jobs, depending on the scope and size. We take Cash, Checks and Credit Card payments online with a small 3% convenience fee when paying with a credit card.
Question:
What is the dust factor when I have my floors re-sanded?
Answer:
Most jobs we do are about 75% to 90% dust free, We have the tools in order to have the dust collected in the machines and with vacumming and sweeping every day on the job, the dust is very little and — unless you run a dust collector out to the trucks or have a dust collector inside filtering the air to make it 99.9% dust free! In turn this will cost you more money in the end to have us bring an use this system, but it is always up to you the customer and if wanting to use it or not. ( After every job we always tell our customers to replace the Air filters and think about get Duct Cleaning done, which is something we also provide, and should be done once a year.)
Question:
What is the best way to keep my floors maintained, once they are done?
Answer:
We think….Steam Cleaning is the best way! But, if you don’t have a steam cleaning tool like the shark. You can use any other tools that works well on flooring. Go to our proper care page on our web-site (flooring care) to find out more on how to clean & maintain your new floors so they will stay new looking for a long time to come.
Question:
How long before ElmWood Flooring would be able to start my project, if I decided to have the work done?
Answer:
ElmWood Flooring treats all of its customers the same no matter how big or small the job is. We have a first come first serve policy in place, once you sign and date our contract and have given us a deposit payment, we put the job into our computer system with all our other jobs that we might have going on at the time, and we start your project shortly, most of the time its about a week or two the longest, and some times we may be able to start right away! It all depends on how busy we are and where the flooring crews are located/working at the time your wanting the work done. Could be 1 to 3 days, or a week or two before we start.
Question:
When can I walk or put heavy stuff back on my floors after the oil poly or water drys?
Answer:
After we place the last coat of (oil based poly 8 to 12 Hours) or (water base 3 to 4 hours), we tell all our customers to wait 4 to 8 hours to walk on it and 24 up to 48 hours to place any heavy items back in its place, all depending on the humidity (dry times may very from place to place). It takes 5 to 7 days for the floors to totally harden and become cured and 90 days for oil. All of our finishes comes back by our 10 Year Warranty. and we do use products with very low VOC’S or VOC free.
Question:
Can I visit ElmWood Flooring’s location and look at different type of flooring, Carpet or Tile? Instead of having the company come to us.
Answer:
YES, you may visit our showroom by appointment -only-. We do not have a store front location for you to shop at and visit. Instead, we store all of our products in our warehouse so that we can keep our over head as low as possible so we can bring you the best prices on all types of products.
Please let us know if there are any F.A.Q.’s that we did not answer for you. We are always happy to read any and all comments and will respond or post new FAQ’s with in 48 hours or sooner. info@elmwoodflooring.com or Call us today with any questions you may have. (773) 209-7499.