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Frequently Asked Questions (F.A.Q.)

Question: What are your hours of operation?
Answer: We are available to come out to you location any time
Monday - Friday 8:30 A.M. to 5:30 P.M., Saturday 9:00 A.M to 2:00 P.M., We are closed on Sunday's but available for estimates 7 days a week.

Question: how do I go about getting my hands on some samples?
Answer: Very simple! Just call us up and set up a time to have one of our sales professional people come to your home or business! No need to come to us! we come to you, So sit back! Relax and let us do all the work for you.

Question: I want to find out what type of wood is best when it comes to being of good quality or soft or hard?
Answer:
At ElmWood Flooring we have many different mills and manufactures that we buy our wood from in order to bring you the best products, When it comes to all different types of woods. We have select or better grade A woods or Grade 1, 2, 3 types of woods, from softer to harder woods. From pre-finished to engineried to un-finished to pergo and much, much, more!

Question: How does EWF's "Ten Year Warranty" work?
Answer:
From the date the contract is signed with us, it starts! Your floors will be covered from that date you signed for the next ten years as written in our contract for only "new" work that we have done and what is covered. Our Warranty dose not cover any major damages after we finish that dose not have to do with normal wear and tear of every day use, such as water damage or any damage that occurs by any persons, friend or family members or pets.

Question: what are your company’s prices?
Answer:
We value all of our customers for giving us the opportunity to service them with quality workmanship and we will vow to bring the very best competitive prices to all of our up coming customers on all types of woods and labor costs at competitive prices. Our prices very from job to job.

Question: Will I expect any extra charges after signing the contract?
Answer:
"Yes" and (No).
Some times floors are hidding things that we cannot for see until we start ripping out the old floor or carpet, we will let you know right away what we found and tell you how much more it will cost to fix what is not written in your contract.

Question: How do I know if I am in need of a new floor or they just need to be re-sanded?
Answer:
The best way would be to have one of our professionals come out and take a look, but if this is not what you are looking to do right away, a normal floor can be sanded 4 to 5 times before needing to be replaced, you can just look at the finish on the floor and see how bad it is? if the finish is almost gone and your floors look very dirty? you are wearing down the wood and its time for you to have them re-done or fixed by having a E.W.F. professional come out to look and let you know.

Question: If the work that I'm looking to have done, costs a lot of money, dose ElmWood Flooring have a payment plan?
Answer:
Yes we do!
We are willing to take three easy payments that are spread out over the course of doing the job. A 50% deposit and 30% when 3/4 finished and the balance of 20% on completions or 50% down and
50% on competion.

Question: What is the dust factor when I have my floors re-sanded?
Answer:
95% dust free, We have the tools in order to have the dust collected in the machines.unless you run a dust collector out to the trucks or have a ducst collector inside filtering the air to make it 100% dust free! In turn this will cost you more money in the end.

Question: What is the best way, after my floors are done to keep them maintained?
Answer:
Steam Cleaning is the best way! Go to the proper care page on our web-site to find out more on how to clean & maintain your new floors so they will stay new looking for a long time to come.

Question: How long before ElmWood Flooring would be able to start if I have decided to go with having the work done by EWF?
Answer:
We treat all our customers the same and we have a first come first serve policy in place, once you sign and date the contract and have given us a deposit payment we can put into the order with all our other jobs that we might have and start with in a short time, most of the time its about a week or two some times right away! depending on how busy we are at that time.

Question: When can I walk or put heavy stuff back on the floors after the oil poly or water drys?
Answer:
After we place the last coat of oil based poly or water we tell all our customers to wait 8 to 12 hours to walk on it and 24 up to 48 hours to place any heavy items back in its place depending
on the humidity (dry times may very from place to place). It takes 3 to 5 days for the floors to be totally cured some times.

Question: Can I come to EWF location and look at flooring, Carpet or Tile? Instead of having you come to us.
Answer: No. We do not have a store front location for you come to visit! Our office/wearhouse is where we store all of your Wood, Tile and Capeting, So that we can keep our over head low! and bring you the best prices on all types of products.

Please let us know if there is any FAQ that we did not answer for you. We are always happy to hear from you and will respond with in 24 hours or so. www.info@elmwoodflooring.com or 773.209.7499

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